Embrace Churn

3 axioms to show that your community can not grow infinitely without losing its flavor. Stop aiming for the moon and pay attention to the needs of those who are part of it.

Three Roles that Shape Communities: Experts, Connectors, and Party Organizers

Three roles naturally arise in communities: Experts, connectors and party organizers. Yes, party organizers.

What if...communities would have different processes?

I'm asking some questions about how stuff is normally done in communities, and what would happen if we mix it around. Inspired by my kids' continuous stream of what-if questions.

How did I end up building a community health app?

I'm knee-deep into community analytics but never planned this. So how did I end up here? A very quick founder story

Leaderboards or Pinboards?

Leaderboards or pinboards for teams and communities? Are they really useful?

Is DMing harming your community?

What form of interaction, private or public, is better at creating a community? Not surprisingly, it's a combination, each having its own purposes and benefits.

4 Thoughts on Psychological Safety

4 thoughts on psychological safety: How does it relate to trust? Can it exist between avatars? How does it spread in a team? Can it exist when without direct communication?

Recognizing the source of conflict in your community

Conflict is usually about the task (what to do & how to do it) or the person (personality, attitudes). Recognizing which conflict you are facing, helps resolve it.

Onboarding: forget about tasks; focus on talks

Onboarding serves two functions: Adding a new person to be part of the workflow and helping them become part of the team. The first aspect is easy, the second one is harder, but more important.